Privacy Policy
Introduction to Our Privacy Policy
At Refill & Pods, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website, https://refillnpods.co.uk. Please read it carefully to understand our practices regarding your data.
By using our website, you agree to the terms of this Privacy Policy.
Privacy Policy Definitions and Interpretations
In this Privacy Policy, the following terms are defined:
- Data: Any information you submit to Refill & Pods via the website, including personal data as defined under UK GDPR.
- Cookies: Small files placed on your device to improve website functionality and your browsing experience.
- Refill & Pods: The operator of this website, based in the United Kingdom.
- User: Anyone accessing the website who is not an employee or service provider of Refill & Pods.
- Website: https://refillnpods.co.uk and any sub-domains unless stated otherwise.
Data We Collect
We may collect the following information from you:
- Personal Information: Name, email address, phone number, and delivery information when you place an order.
- Technical Data: IP address, browser type and version, device type, and browsing activity (automatically collected).
- Usage Data: Information about how you interact with our website, including pages visited and products viewed.
How We Use Your Data
Your personal data is used to provide and improve our services. This includes:
- Processing and fulfilling your orders.
- Communicating with you about your orders or enquiries.
- Improving our website, products, and services.
- Sending marketing materials, if you have given consent.
- Complying with legal obligations.
We do not sell, rent, or trade your personal data to third parties.
Third-Party Services
We may use third-party services for:
- Payment processing (e.g., card payments).
- Delivery and logistics.
- Analytics and website performance tools.
These service providers only have access to the information necessary to perform their functions and must comply with data protection regulations.
Cookies
Our website uses cookies to enhance your experience. You will be asked to consent to cookies when you first visit. You can disable cookies in your browser, but this may affect website functionality.
Links to Other Websites
Our website may contain links to other sites. We are not responsible for the content or privacy practices of these external sites. We recommend reviewing their privacy policies before use.
Your Data Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, where applicable.
- Object to processing for marketing purposes.
- Withdraw consent at any time.
To exercise your rights, please contact us at refillnpods@gmail.com.
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil orders and provide our services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
Once your data is no longer required, it will be securely deleted or anonymised.
Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the effective date. Your continued use of our website constitutes acceptance of any changes.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: refillnpods@gmail.com
Address: The Office, Waters Meeting, Britannia Way, Bolton BL2 2HH, UK
Join Us on Our Mission for Better Vaping
At Refill & Pods, we make vaping easy, reliable, and enjoyable for UK vapers.
We offer prefilled pods, refillable pods, and coils with consistent flavour and smooth performance.
Our mission is to provide trusted, convenient, and satisfying vaping experiences every time.
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